Return policy

7-day return window

Most items can be returned within 7 days of delivery if they’re unopened, unused, and in their original packaging. Because we sell pet food, treats, litter, and grooming products, a few categories work a little differently — see below.

Not eligible for return

• Opened food, treats, or supplements (for hygiene and safety reasons).
• Opened or used grooming, hygiene, or medicated products.
• Items marked as final sale at the time of purchase.

Damaged, spoiled, or incorrect items are always eligible for a replacement or refund regardless of the above — that’s on us, not you.

How to request a return

Contact us at support@hygienicpet.com with your order number and the reason for the return. We’ll confirm eligibility and arrange pickup or drop-off.

Refunds

Once a return is received and inspected, refunds are issued to your original payment method (or as store credit, if you prefer) within 5–7 business days. Orders paid by Cash on Delivery are refunded via bank transfer or store credit.

Cancellations

Orders can be cancelled free of charge before they’re packed. Once an order is out for delivery, it can no longer be cancelled — you're welcome to refuse delivery or return it under the policy above instead.

This is a general template, not legal advice — have it reviewed against local consumer protection and e-commerce regulations before relying on it commercially.